Pinnacle Family Clinic Telemedicine
Bringing Healthcare Closer to You
Always designing our services with our patient in mind, Pinnacle Family Clinic offers Telemedicine to bridge the gap between patients and our Doctors, providing a seamless and convenient way to access medical advice and support from the comfort of one’s home or office.
24/7 Telemedicine
Experience the convenience of 24/7 telemedicine, providing round-the-clock access to healthcare.
Patients can now consult with qualified doctors anytime, anywhere they need, without travelling to a physical clinic.
Receive medical services in the comfort of your home or office, ensuring a stress-free experience.
Medications prescribed during the online consultation can be conveniently delivered to the location of your choice on the same day.
Access to Quality Healthcare
Our Ministry of Health (MOH)-certified doctors, deliver the best possible healthcare service remotely, with the same level of care as they would in clinic.
Better Time Management
Telemedicine allows patients to skip the queue and traditional waiting at clinics, providing a more time-efficient solution
Transparent Pricing
From $13.90 per video consultation, excluding GST.
Cashless payment options integrated into the PinnacleSg app ensure a hassle-free transaction process.
Charges
Tele-consultation is charged from $13.90 before GST.
Medications can be picked up at the clinic or delivery can be arranged at an additional charge(delivery fees from $10.00 before GST)
Click on image to enlarge
What if I’m under my company insurance scheme?
Don’t worry!
Teleconsultation is now covered* for all our insurance partners!
Policy caps and co-payment still apply, delivery charges are NOT claimable.
Patients can also use:
*Only applicable for chronic consultation and medications.
Easy Steps to Get Started
For more detailed information and guidance, please refer to the PinnacleSG+ User Guide 
FAQ
Telemedicine is the digital arm that complements the healthcare services offered by our clinic-based services. The scope of services include:
- General medical consultation
- Chronic medication replenishment
- Laboratory and health screening results review
- Travel medication advice
- Specialist referrals
Telemedicine is purposed for management of general medical issues only and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.
Our operating hours are daily, 24/7, ensuring we are always available whenever you need us.
$12 per teleconsultation and are subject to prevailing GST charges. Kindly note that medication and delivery charges are separately charged, and not included in this fee.
Anyone can use the PinnacleSg app for telemedicine. Consultation for those under 18 years of age should preferably be accompanied by an adult. It is often difficult for a full and clear assessment to be done for children under the age of 2 years, and so a face-to-face consult at the clinic is more appropriate.
Yes, you can get a teleconsultation for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by furnishing his/her details.
Telemedicine is designed to manage non-emergency medical issues. In general, below are some typical conditions that are not considered appropriate for online consultations:
- First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
- Asthma
- Severe shortness of breath
- Acute or severe chest pain
- Severe headache or giddiness
- sudden onset weakness, numbness or slurred speech
- Seizures
- Suicidal thoughts
- Persistent vomiting
- Severe abdominal pain
- Fever longer than 3 days duration
- Inability to control bowel movements or urination
- deep/bleeding wounds
- Fainting spells, presyncope, or syncope
- Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
- Sudden loss of vision
IMPORTANT: This list is not exhaustive. Telemedicine should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately
If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:
- Going to a Pinnacle Family Clinic for a physical consultation. Obtain your queue number through our app and reduce your waiting time.
- Going to the Accident & Emergency department of your nearest hospital
- Seeing a specialist with a referral letter prepared by the doctor
The service is accessible in Singapore only and not available for consultations from overseas.
Invoices, MCs and Referral letters are stored securely for your access within PinnaleSg app electronically. You can visit the e-document section for all documents.
Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient. The video feed during a consult should not be turned off.
After the teleconsultation, our doctor will need some time to finalise your prescription and prepare the medical documentation. Upon completion, you will receive an in-app notification with your consultation summary and payment details. Once payment is made, your medication will be delivered to your requested location on the same day. For consultations conducted after 8 pm, the delivery will be made the following morning. Alternatively, you may collect the medication from your selected Pinnacle Family Clinic.
Medication will be delivered to your requested location on the same-day. For consultations conducted after 8 pm, the delivery will be made the following morning. Location-based delivery charges apply, or you may select the pick-up option and collect your medication at our clinics.
If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors. We advise you to visit our clinics for a face-to-face consultation if you remain unwell after the first teleconsultation.
The connections may drop occasionally as they are contingent on connectivity speeds. The app will automatically reconnect once online.
In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established.
We seek your kind patience that during peak hours, there might be a waiting time of 30-60 mins.
The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.
Major insurance companies may provide plans that cover telemedicine. Please check with your insurance provider on your plan coverage.
Our doctors can prescribe a wide range of medications, and we also offer medication delivery from the clinic right to your doorstep, on the same-day. You may also collect the medication from the nearest Pinnacle Family Clinic.
Please note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors.
Our platform accepts online payments with multiple options, including Credit Card, Debit Card, and PayNow for your convenience.
Telemedicine services are available for corporate clients. Please email connect@pinnaclefamilyclinic.com.sg for corporate services.
Our teleconsultation service is manned by our in-house doctors who are registered with the Singapore Medical Council (SMC). They are committed to providing holistic care, addressing patients’ diverse health needs. We ensure that quality healthcare is delivered remotely with the same level of attention and care as in-clinic consultations, always prioritizing the patient’s best interests.
The next available physician on-duty will be assigned to attend to you.
You should ensure that the latest version of PinnacleSG+ app is installed on your phone with stable data connection, along with a functioning microphone and camera. Please also have your Identification Card (IC) ready for verification purposes.
To change your payment method, please select “My Profile” at the bottom of the app. Then click on “Payment Methods,” select “Debit/Credit Card,” and choose “Change” to update your new payment details accordingly.
You will receive a notification from the app as soon as your Medical Certificate (MC) or e-documents are ready. To receive your e-documents promptly, please ensure that app notifications are enabled at all times.
Medical documents, such as MCs and referral letters, will only be available after the telemedicine session is fully completed, including settling any outstanding payments. If the issue persists, please ensure you have a stable internet connection and try refreshing the app. For further assistance, you can contact our 24/7 hotline at 62351852.
Yes, you can choose to have the medication delivered to a different address. Please select “My Profile” -> “Address,” then untick “Same as Residential Address” and enter your preferred delivery address.
If you have entered the wrong delivery address, please contact your clinic or our 24/7 hotline at 62351852 as soon as possible. Unfortunately, once the courier has been dispatched, the delivery address cannot be changed. If you need another delivery to your updated address, there will be an additional charge for the medication and delivery fees.
If you would like to change your medication collection arrangement, please contact your clinic or our 24/7 hotline at 62351852 as soon as possible. However, please note that once the delivery fees have been paid and the courier has been arranged, we cannot accommodate any changes.
Unfortunately, we cannot accommodate changes to the clinic location after teleconsultation, as the consultation fees and dispensed medication charged by your selected clinic are not reversible. We appreciate your understanding.
Telemedicine is the digital arm that complements the healthcare services offered by our clinic-based services. The scope of services include:
- General medical consultation
- Chronic medication replenishment
- Laboratory and health screening results review
- Travel medication advice
- Specialist referrals
Telemedicine is purposed for management of general medical issues only and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.
Our operating hours are daily, 24/7, ensuring we are always available whenever you need us.
Click on image to enlarge
Our teleconsultation service is manned by our in-house doctors who are registered with the Singapore Medical Council (SMC). They are committed to providing holistic care, addressing patients’ diverse health needs. We ensure that quality healthcare is delivered remotely with the same level of attention and care as in-clinic consultations, always prioritizing the patient’s best interests.
The next available physician on-duty will be assigned to attend to you.
Anyone can use the PinnacleSg app for telemedicine. Consultation for those under 18 years of age should preferably be accompanied by an adult. It is often difficult for a full and clear assessment to be done for children under the age of 2 years, and so a face-to-face consult at the clinic is more appropriate.
Yes, you can get a teleconsultation for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by furnishing his/her details.
The service is accessible in Singapore only and not available for consultations from overseas.
Telemedicine is designed to manage non-emergency medical issues. In general, below are some typical conditions that are not considered appropriate for online consultations:
- First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
- Asthma
- Severe shortness of breath
- Acute or severe chest pain
- Severe headache or giddiness
- sudden onset weakness, numbness or slurred speech
- Seizures
- Suicidal thoughts
- Persistent vomiting
- Severe abdominal pain
- Fever longer than 3 days duration
- Inability to control bowel movements or urination
- deep/bleeding wounds
- Fainting spells, presyncope, or syncope
- Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
- Sudden loss of vision
IMPORTANT: This list is not exhaustive. Telemedicine should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately
If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:
- Going to a Pinnacle Family Clinic for a physical consultation. Obtain your queue number through our app and reduce your waiting time.
- Going to the Accident & Emergency department of your nearest hospital
- Seeing a specialist with a referral letter prepared by the doctor
Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient. The video feed during a consult should not be turned off.
After the teleconsultation, our doctor will need some time to finalise your prescription and prepare the medical documentation. Upon completion, you will receive an in-app notification with your consultation summary and payment details. Once payment is made, your medication will be delivered to your requested location on the same day. For consultations conducted after 8 pm, the delivery will be made the following morning. Alternatively, you may collect the medication from your selected Pinnacle Family Clinic.
Medication will be delivered to your requested location on the same-day. For consultations conducted after 8 pm, the delivery will be made the following morning. Location-based delivery charges apply, or you may select the pick-up option and collect your medication at our clinics.
If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors. We advise you to visit our clinics for a face-to-face consultation if you remain unwell after the first teleconsultation.
We seek your kind patience that during peak hours, there might be a waiting time of 30-60 mins.
The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.
You should ensure that the latest version of PinnacleSG+ app is installed on your phone with stable data connection, along with a functioning microphone and camera. Please also have your Identification Card (IC) ready for verification purposes.
Your Medical Certificates, invoices, and referral letters are securely stored within the PinnacleSG+ app. Simply select the “My Records” section to access all your documents. Invoices and Medical Certificates can also be found under the “My Visits” section.
You will receive a notification from the app as soon as your Medical Certificate (MC) or e-documents are ready. To receive your e-documents promptly, please ensure that app notifications are enabled at all times.
Medical documents, such as MCs and referral letters, will only be available after the telemedicine session is fully completed, including settling any outstanding payments. If the issue persists, please ensure you have a stable internet connection and try refreshing the app. For further assistance, you can contact our 24/7 hotline at 62351852.
The connections may drop occasionally as they are contingent on connectivity speeds. The app will automatically reconnect once online.
In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established.
The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.
Major insurance companies may provide plans that cover telemedicine. Please check with your insurance provider on your plan coverage.
Our platform accepts online payments with multiple options, including Credit Card, Debit Card, and PayNow for your convenience.
To change your payment method, please select “My Profile” at the bottom of the app. Then click on “Payment Methods,” select “Debit/Credit Card,” and choose “Change” to update your new payment details accordingly.
Our doctors can prescribe a wide range of medications, and we also offer medication delivery from the clinic right to your doorstep, on the same-day. You may also collect the medication from the nearest Pinnacle Family Clinic.
Please note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors.
Yes, you can choose to have the medication delivered to a different address. Please select “My Profile” -> “Address,” then untick “Same as Residential Address” and enter your preferred delivery address.
If you have entered the wrong delivery address, please contact your clinic or our 24/7 hotline at 62351852 as soon as possible. Unfortunately, once the courier has been dispatched, the delivery address cannot be changed. If you need another delivery to your updated address, there will be an additional charge for the medication and delivery fees.
If you would like to change your medication collection arrangement, please contact your clinic or our 24/7 hotline at 62351852 as soon as possible. However, please note that once the delivery fees have been paid and the courier has been arranged, we cannot accommodate any changes.
Unfortunately, we cannot accommodate changes to the clinic location after teleconsultation, as the consultation fees and dispensed medication charged by your selected clinic are not reversible. We appreciate your understanding.
Telemedicine services are available for corporate clients. Please email connect@pinnaclefamilyclinic.com.sg for corporate services.
