Pinnacle Family Clinic Telemedicine

Bringing Healthcare Closer to You

Always designing our services with our patient in mind, Pinnacle Family Clinic offers Telemedicine to bridge the gap between patients and our Doctors, providing a seamless and convenient way to access medical advice and support from the comfort of one’s home or office.

Benefits

Convenience

tick Patients can now consult with qualified doctors anytime, anywhere they need, without travelling to a physical clinic.

tick Receive medical services in the comfort of your home or office, ensuring a stress-free experience.

tick Medications prescribed during the online consultation can be conveniently delivered to the location of your choice on the same day.

Access to Quality Healthcare

tick Our Ministry of Health (MOH)-certified doctors, deliver the best possible healthcare service remotely, with the same level of care as they would in clinic.

Better Time Management

tick Telemedicine allows patients to skip the queue and traditional waiting at clinics, providing a more time-efficient solution

Transparent Pricing

tick From $13.90 per video consultation, excluding GST.

tick Cashless payment options integrated into the PinnacleSg app ensure a hassle-free transaction process.

Kindly note teleconsultation fees as per above table and subject to prevailing GST charges

Click on image to enlarge

Easy Steps to Get Started

1

Create an Account on Our App

Download the PinnacleSg app and follow the simple account creation process to get started.

2

Select "Telemedicine Request"

Initiate a consultation by selecting “Telemedicine Request” option.

3

Complete Your Consultation and Payment

After the teleconsultation, review the provided invoice within the app and complete the payment seamlessly through cashless transactions.

4

Same-day medication delivery

Experience the convenience of same-day medication delivery and receive the prescribed medicines at your preferred location.

FAQ

What is telemedicine and the scope of services?

Telemedicine is the digital arm that complements the healthcare services offered by our clinic-based services. The scope of services include:

  • General medical consultation
  • Chronic medication replenishment
  • Laboratory and health screening results review
  • Travel medication advice
  • Specialist referrals

Telemedicine is purposed for management of general medical issues only and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.  

What are the operating hours?

Our telemedicine hours are

Monday – Friday: 9:00am – 8:00pm

Saturday: 9:00am – 12:30pm

Sunday: 9:00am – 11:30am

Public Holiday: Off

How much does the telemedicine service cost?

$12 per teleconsultation and are subject to prevailing GST charges. Kindly note that medication and delivery charges are separately charged, and not included in this fee.

Any age limit for Telemedicine?

Anyone can use the PinnacleSg app for telemedicine. Consultation for those under 18 years of age should preferably be accompanied by an adult. It is often difficult for a full and clear assessment to be done for children under the age of 2 years, and so a face-to-face consult at the clinic is more appropriate.

Can I arrange telemedicine for my child / parents?

Yes, you can get a teleconsultation for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by furnishing his/her details.

What kind of conditions are NOT suitable for telemedicine?

Telemedicine is designed to manage non-emergency medical issues. In general, below are some typical conditions that are not considered appropriate for online consultations:

  • First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
  • Asthma
  • Severe shortness of breath
  • Acute or severe chest pain
  • Severe headache or giddiness
  • sudden onset weakness, numbness or slurred speech
  • Seizures
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Fever longer than 3 days duration
  • Inability to control bowel movements or urination
  • deep/bleeding wounds
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

IMPORTANT: This list is not exhaustive.  Telemedicine should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately

What happens if the doctor determines that my condition is unsuitable for telemedicine?

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

  • Going to a Pinnacle Family Clinic for a physical consultation. Obtain your queue number through our app and reduce your waiting time.
  • Going to the Accident & Emergency department of your nearest hospital
  • Seeing a specialist with a referral letter prepared by the doctor
Can I have telemedicine service when I am out of country?

The service is accessible in Singapore only and not available for consultations from overseas.

How do I view my Medical Certificates, invoices and referral letter?

Invoices, MCs and Referral letters are stored securely for your access within PinnaleSg app electronically. You can visit the e-document section for all documents.

Can I turn off the video during the telemedicine?

Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient.  The video feed during a consult should not be turned off.

What happens after the teleconsultation ends with the Doctor?

After the teleconsultation, our doctor will need time to complete the prescription and prepare the medical documentation. Upon completion, you will receive an in-app notification with your consultation summary and payment details.  Upon completion of payment, the courier will deliver your medicine to your requested location on the same day.

How do I obtain the medication?

Medication will be delivered to your requested location on the same-day. Location-based delivery charges apply, or you may opt pick-up option and collect your medication at our clinics.

What if I need a MC extension?

If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors.  We advise you to visit our clinics for a face-to-face consultation if you remain unwell after the first teleconsultation.

What happens if I lose internet connection during my video consultation?

The connections may drop occasionally as they are contingent on connectivity speeds. The app will automatically reconnect once online.

 

In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established.

What should I do if requested for a teleconsultation but no doctors are available to attend to me?

We seek your kind patience that during peak hours, there might be a waiting time of 30-60 mins.  

Is the teleconsultation recorded?

The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.

Can the telemedicine be claimed under my insurance plan?

Major insurance companies may provide plans that cover telemedicine. Please check with your insurance provider on your plan coverage.

Can the doctors prescribe medication?

Our doctors can prescribe a wide range of medications, and we also offer medication delivery from the clinic right to your doorstep, on the same-day.  You may also collect the medication from the nearest Pinnacle Family Clinic.

Please note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors.

How do I pay for the telemedicine service?

Our platform accepts online payment via credit card.  Paynow option available upon request.

Can telemedicine be extended for my company?

Telemedicine services are available for corporate clients. Please email connect@pinnaclefamilyclinic.com.sg for corporate services.

What is telemedicine and the scope of services?

Telemedicine is the digital arm that complements the healthcare services offered by our clinic-based services. The scope of services include:

  • General medical consultation
  • Chronic medication replenishment
  • Laboratory and health screening results review
  • Travel medication advice
  • Specialist referrals

Telemedicine is purposed for management of general medical issues only and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.  

What are the operating hours?

Our telemedicine hours are

Monday – Friday: 9:00am – 8:00pm

Saturday: 9:00am – 12:30pm

Sunday: 9:00am – 11:30am

Public Holiday: Off

How much does the telemedicine service cost?
From $13.90 per teleconsultation and subject to prevailing GST charges. Kindly note that medication and delivery charges are separately charged, and not included in this fee.
Teleconsult Cost Table
Kindly note teleconsultation fees as per above table and subject to prevailing GST charges.
Click on image to enlarge
Any age limit for Telemedicine?

Anyone can use the PinnacleSg app for telemedicine. Consultation for those under 18 years of age should preferably be accompanied by an adult. It is often difficult for a full and clear assessment to be done for children under the age of 2 years, and so a face-to-face consult at the clinic is more appropriate.

Can I arrange telemedicine for my child / parents?

Yes, you can get a teleconsultation for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by furnishing his/her details.

Can I have telemedicine service when I am out of country?

The service is accessible in Singapore only and not available for consultations from overseas.

What kind of conditions are NOT suitable for telemedicine?

Telemedicine is designed to manage non-emergency medical issues. In general, below are some typical conditions that are not considered appropriate for online consultations:

  • First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
  • Asthma
  • Severe shortness of breath
  • Acute or severe chest pain
  • Severe headache or giddiness
  • sudden onset weakness, numbness or slurred speech
  • Seizures
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Fever longer than 3 days duration
  • Inability to control bowel movements or urination
  • deep/bleeding wounds
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

IMPORTANT: This list is not exhaustive.  Telemedicine should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately

What happens if the doctor determines that my condition is unsuitable for telemedicine?

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

  • Going to a Pinnacle Family Clinic for a physical consultation. Obtain your queue number through our app and reduce your waiting time.
  • Going to the Accident & Emergency department of your nearest hospital
  • Seeing a specialist with a referral letter prepared by the doctor
Can I turn off the video during the telemedicine?

Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient.  The video feed during a consult should not be turned off.

What happens after the teleconsultation ends with the Doctor?

After the teleconsultation, our doctor will need time to complete the prescription and prepare the medical documentation. Upon completion, you will receive an in-app notification with your consultation summary and payment details.  Upon completion of payment, the courier will deliver your medicine to your requested location on the same day.

How do I obtain the medication?

Medication will be delivered to your requested location on the same-day. Location-based delivery charges apply, or you may opt pick-up option and collect your medication at our clinics.

What if I need a MC extension?

If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors.  We advise you to visit our clinics for a face-to-face consultation if you remain unwell after the first teleconsultation.

What should I do if requested for a teleconsultation but no doctors are available to attend to me?

We seek your kind patience that during peak hours, there might be a waiting time of 30-60 mins.

Is the teleconsultation recorded?

The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.

How do I view my Medical Certificates, invoices and referral letter?

Invoices, MCs and Referral letters are stored securely for your access within PinnaleSg app electronically. You can visit the e-document section for all documents.

What happens if I lose internet connection during my video consultation?

The connections may drop occasionally as they are contingent on connectivity speeds. The app will automatically reconnect once online.

 

In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established.

Is the teleconsultation recorded?

The teleconsultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient. As such, you are also not allowed to record the consultation in part or in whole.

Can the telemedicine be claimed under my insurance plan?

Major insurance companies may provide plans that cover telemedicine. Please check with your insurance provider on your plan coverage.

How do I pay for the telemedicine service?

Our platform accepts online payment via credit card.  Paynow option available upon request.

Can the doctors prescribe medication?

Our doctors can prescribe a wide range of medications, and we also offer medication delivery from the clinic right to your doorstep, on the same-day.  You may also collect the medication from the nearest Pinnacle Family Clinic.

Please note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors.

Can telemedicine be extended for my company?

Telemedicine services are available for corporate clients. Please email connect@pinnaclefamilyclinic.com.sg for corporate services.