The NEW AND IMPROVED PinnacleSG+ APP to serve you better
Download the PinnacleSG+ App
Managing and bringing healthcare on the go with you!
Download from:
The NEW AND IMPROVED PinnacleSG+ APP to serve you better
Download the PinnacleSG+ App
Managing and bringing healthcare on the go with you!
Download from:
Features
Tele-Consultation
Bring convenience to you by having a tele-consult with our doctors at anywhere you are.
Book Appointment / Get Queue Number
Reduce waiting hours by booking an appointment or getting your walk-in queue number in advance.
MORE new features coming soon
Delivery of Medication
Provides the convenience of receiving your medications right at your doorstep, after teleconsultation
Medical Records
Easy access to your medical documents ensures that your health information is readily available whenever and wherever you need it
E-Payment
Offers a secure and convenient way to pay for your healthcare services, streamlining the payment process and saving you time.
Book Appointment
Allows you to effortlessly schedule your healthcare visits at your convenience, ensuring a seamless and stress-free experience
Health Marketpalce
A platform to explore and access a wide range of healthcare services, products, and providers, all in one convenient location
PinnacleSG+ App User Guide
Download and Sign Up/Sign In
Download
Sign up and register
Fill in your personal particulars and infomation on first login
How to request for teleconsultation:
Step 3 : Review your consultation details and fees payable
Step 4: Indicate your preference for Delivery or Pick-up for your medication (if any)
Step 5: Make Payment
Step 6 : Teleconsultation with our Doctor
How to request a queue number for same day in-person consultation:
Please take note:
Walk-in Queue Number starts 15 minutes after clinic opening.
This service is unavailable during our clinic lunch time and closes 30 minutes before closing time.
- About Us
- Clinic Locations & Opening Hours
- Contact Details (includes a 24/7 Service Hotline)
- Frequently Asked Questions (FAQ)
- Privacy Policy
FAQ
To create an account, download the PinnacleSG+ App and click on “Sign Up.” Enter your personal details to register, and create a password. You will receive a One-Time Password (OTP) to verify your mobile number.
PinnacleSG+ App is available for download on most Android and IOS devices, except a few where the Operating System (OS) may not be compatible. If your phone ‘s setting is configured for another country, PinnacleSG+ App may not be listed in the region. Please contact our 24/7 hotline at 62351852 for assistance.
Due to OTP limitations, you will need a local Singapore number to register an account.
The minimum age criteria is 13 years. Please note that parental consent is required for users below the legal age of 21 years old.
There is no limit to the number of dependent accounts you can create. Please note that dependents will not be able to set up their own account if they are listed under “My family”. If a dependent creates their own account, they will be automatically removed from “My Family”
Yes, you can delete your dependents’ profile after creation. To do this, please select “My Family” -> click on the “family member” and then click “Remove from my family”.
If the OTP still have not been sent to you after 3 minutes, please ensure that your phone number is correct and click “Resend OTP”.
We appreciate your patience as the app is still under development and the features will be made available progressively. Please ensure that you update the app to latest version to access the full features.
To update your biodata (ID Type, ID Number, Full Name, Date of Birth, Nationality and Gender), please call our 24/7 hotline at 62351852.
You can change the language spoken under “Profile”, then click on “Personal Information”, scroll to the bottom of the page to select your preferred spoken language. However, please note the displayed language in the app will remain in English, except for some telemedicine pages.
Yes, you can access your medical records by selecting the “My Records” in the app. Invoices and Medical Certification (MC) are also available under “My Visits”.
Medical documents, such as MCs and referral letters, will only be available after your consultation session is fully completed, including settling any outstanding payments. If the issue persists, please ensure you have a stable internet connection and try refreshing the app. For further assistance, you can contact our 24/7 hotline at 62351852.
Your medical records are synchronized with our clinic management system. Medical documents cannot be removed.
If you experience technical issues, please try restarting the app or your device. Kindly ensure you have a stable internet connection for optimal performance. If the problem persists, contact our 24/7 hotline at 62351852.
You can provide feedback through our 24/7 hotline at 62351852 or emailing us at connect@pinnaclefamilyclinic.com.sg. We value your input, as it helps us refine our app and improve our services.
To request a walk-in queue, please select “Queue Request”, then choose the “Service” and “Clinic”. You can make the queue request for yourself, your family member(s) or both together.
Only one queue request is allowed at any given time. To create a new queue request, you must first complete or end your current clinic queue or telemedicine session before the app allows a new submission.
Please contact your selected clinic our 24/7 hotline for assistance.
Queue requests are only available for clinics that are open at the time of your request. The queue system opens 15 minutes after clinic’s opening hours and closes 30 minutes before clinic’s closing hours.
Yes, you can cancel your queue position through the app by clicking “Cancel” if you are unable to attend. This ensures others can be seen in a timely manner.
Yes, the app allows you to view the clinic current queue number and your queue status. Please note that only primary user’s queue status will be displayed.
Please inform our counter staff during your registration at the clinic.
You will need to cancel your queue request at the initially selected clinic and submit a new queue request for your preferred clinic.
