Tele-Consultation

PinnacleSG app allows you to have a teleconsult with the doctor, book an appointment in the clinic or get a queue number in the clinic. You can also arrange for delivery of medication, check previous records and make payment with the app.

Tele-consultation is charged at $18.50 before GST per 15 minutes block.

Medications can be picked up at the clinic or delivery can be arranged at an additional charge of $8.00 before GST.

STEP 1:

• Download PinnacleSG from the Google Play Store:
• Or Apple App Store:

STEP 2:

• Register your profile.

STEP 3:

• Select Tele-medicine for an online consult, or Get Q No. if you’d like to walk-in!
• Once your telemedicine request is made, you should see the screen to the left.
• Please be advised that the queue number may not be in sequence. The doctor will be online within 15-30 minutes for tele-medicine. For walk-in: You should see the screen to the left instead. Please make your way down to the clinic

STEP 4:

• Payment can be via Paynow using UEN Number. Digital MC and lab reports can be viewed in eDocs.

• For teleconsultation, clients of the following managed health care companies can use their entitlements to pay for tele-consultation and required medicine:
  • Fullerton Health
  • Integrated Health Plans Pte Ltd (IHP)
  • Advantage Health Benefits (AHB)
  • Make Health Connect (MHC) – for MHC direct clients only
• Patients can use Medisave/CHAS/Merdeka/Pioneer Generation to pay for their chronic medication and tele-consultation.
• Co-payment and delivery charges will be applied separately. Delivery charges not covered under the abovementioned plans.