We are pleased to announce that all branches of Pinnacle Family Clinic will be offering tele-consultation for non emergency cases during the following hours:
- Monday to Friday: 9am to 3pm
- Saturday: 9am to 1pm
Tele-consultation is charged at $18.50 before GST per 15 minutes block.
Medications can be picked up at the clinic or delivery can be arranged at an additional charge of $8.00 before GST.
New patients are required to call us at 6235 1852 or 9832 0695 for registration prior to tele-consultation.
Please note the clinic reserves the right to amend tele-consultation hours as required.
Please follow the following steps before tele-consultation.
STEP 1:
- Download “eHealthAssist” from App store or Google Play Store.
STEP 2:
- Register your profile.
- Ensure your handphone number and NRIC is the same as clinic record.
STEP 3:
- Go to Home button and search for Pinnacle Family Clinic.
STEP 4:
- Click on Queue Request.
STEP 5:
- Change Visit Type to tele-medicine, click on Queue Request.
- Queue number will be issued to you.
STEP 6:
- Commence tele-consult when queue number is called.
STEP 7:
- After consult, go to Home button, click eDocuments followed by FIN folder.
STEP 8:
- Open Invoice and make payment via fund transfer (Paynow etc) via UEN number as seen in the invoice.
STEP 9:
- Print out the medical certificate (MC) if there is any under Cert folder.
- Medication can be collected via self pickup or delivery.
*Note
- During the circuit breaker, clients of the following managed health care companies can use their entitlements to pay for tele-consultation and required medicine. The managed health care companies are:
- Fullerton Health
- Integrated Health Plans Pte Ltd (IHP)
- Advantage Health Benefits (AHB)
- Make Health Connect (MHC) – for MHC direct clients only
- Co-payment and delivery charges will be applied separately.
- During this circuit period, patients can used their medisave /CHAS / Merdeka / Pioneer Generation to pay for their chronic medication and tele-consultation.