Tele-Consultation

We are pleased to announce that all branches of Pinnacle Family Clinic will be offering tele-consultation for non emergency cases during the following hours:

  • Monday to Friday: 9am to 3pm
  • Saturday: 9am to 1pm

Tele-consultation is charged at $18.50 before GST per 15 minutes block.

Medications can be picked up at the clinic or delivery can be arranged at an additional charge of $8.00 before GST.

New patients are required to call us at 6235 1852 or 9832 0695 for registration prior to tele-consultation.

Please note the clinic reserves the right to amend tele-consultation hours as required.

Please follow the following steps before tele-consultation.

STEP 1:

  • Download “eHealthAssist” from App store or Google Play Store.

STEP 2:

  • Register your profile.
  • Ensure your handphone number and NRIC is the same as clinic record.

STEP 3:

  • Go to Home button and search for Pinnacle Family Clinic.

STEP 4:

  • Click on Queue Request.

STEP 5:

  • Change Visit Type to tele-medicine, click on Queue Request.
  • Queue number will be issued to you.

 

STEP 6:

  • Commence tele-consult when queue number is called.

 

STEP 7:

  • After consult, go to Home button, click eDocuments followed by FIN folder.

 

STEP 8:

  • Open Invoice and make payment via fund transfer (Paynow etc) via UEN number as seen in the invoice.

 

STEP 9:

  • Print out the medical certificate (MC) if there is any under Cert folder.
  • Medication can be collected via self pickup or delivery.

 

*Note

  • During the circuit breaker, clients of the following managed health care companies can use their entitlements to pay for tele-consultation and required medicine. The managed health care companies are:
    • Fullerton Health
    • Integrated Health Plans Pte Ltd (IHP)
    • Advantage Health Benefits (AHB)
    • Make Health Connect (MHC) – for MHC direct clients only
  • Co-payment and delivery charges will be applied separately.

 

  • During this circuit period, patients can used their medisave /CHAS / Merdeka / Pioneer Generation to  pay for their chronic medication and tele-consultation.